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Need help ?Address: E-32, DSIIDC Industrial Area, Sector 3,Bawana DSIIDC, Delhi,
India,Pin code 110039

Email: info@mikadoshop.in
Phone: +8810206707

Refund and Returns Policy

At Mikado, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy to make your shopping experience as smooth as possible. Please review the following guidelines:

 

    1. Eligibility for Returns and Exchanges:

    • You may return or exchange items within 5 days from the date of purchase.
    • To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them.

    2. Return process

     All you have to do is drop us an email on info@mikadoshop.in or a message on Whatsapp (+91-8810206707) with your order details and the reason for the return request. If you have Got any defective piece then capture it and send its images then a dedicated point of contact will be arranged to guide you through the entire process. We always go the extra mile to help our customers and to make sure they are happy.

    3. Exchange Process:

    • If you wish to exchange an item for a different one, please follow the return process and specify in your request that you would like an exchange. We will process the exchange as soon as we receive your returned item.

    4. Return Shipping Costs:

    • Customers are responsible for return shipping costs unless the return is due to an error on our part.

    5. Refunds:

    • Once we receive your returned item and inspect it, we will process your refund to the original payment method. Please allow 3-4 days for the refund to appear in your account, as processing time may vary.

    6. Damaged or Incorrect Items:

    • If you receive a damaged or incorrect item, please contact us within 5 days of receiving your order. We will work with you to resolve the issue promptly, whether it’s through a refund, replacement, or exchange.

    If you have any questions or concerns about our return and exchange policy, please don’t hesitate to reach out to our customer support team at [info@mikadoshop.in]. We are committed to ensuring your satisfaction with our products, and we appreciate your business. Thank you for choosing Mikado for your shopping needs.

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